Why do you need my personal data?

If you place an order through our website, we will need your name, address and shipping address (if differrent). This will allow us to fulfil your order.

We will also ask for your email address and phone number so we can send you updates about your order and contact you in the event of any queries relating to it.

How will my data be stored?

All personal data is stored securely in our system.  Our website is encrypted by an SSL certificate (look for the https: in the address bar in your browser). When you place an order the payment processor PayPal will handle the processing and storing of your credit or debit card details. We do not store that on our own file server. We do not have sight of your card information. We will add your order to our online, password-protected, job management applications so that our team can efficiently collaborate on your order.

In the process of day-to-day management of our business and information flows we use GDPR compliant 3rd party services. For instance CRM services from Nutshell, job management through Trello and the e-mail list management service MailChimp.

Is my data used for Direct Marketing?

If you want to be kept up to date with new product launches, promotions and offers you can opt to receive email newsletters.  You can do this by calling us or signing up to our mailing list on this website.

What if I change my mind and no longer want to receive newsletters?

If you change your mind at any point and no longer want to be kept up-to-date, you can alter your contact choices, by clicking on the unsubscribe link at the bottom of any marketing email or calling us.

Do you pass my data on to other companies or organisations?

We never pass customer email addresses on to anyone else for direct marketing purposes. We may sometimes share your name, address and email address with trusted third parties to help service your account, for example if we send you items via a courier company.

How long will you keep my data for?

If you don’t visit our website, shop with us or respond to our emails for 7 years we will no longer keep your personal data and will delete it securely.  We are legally required to retain some records relating to your orders for that length of time for tax reasons.

Does your website collect and store any other personal data?

Our website uses cookies – these are small data files on your computer or mobile device which help you avoid having to re-enter information again when you visit our site, speed up site searches and help us understand how customers find and use the website so we can improve it in future.

You don’t have to consent to using cookies when you visit. You can also disable them by changing the appropriate settings in your internet browser.

Please note, if you disable cookies, you will still be able to use the website, but some of the features may be missing.

Do you hold any data about my purchases?

When you place an order we do hold and process your purchase data (i.e. details of your order, but not your payment card information).  This helps us provide order history information to you via the ‘my account’ section of the website or when you contact us.

We also use your purchase or project information, combined with that from other customers, to help with marketing plans and to improve our product range and promotions.

How do I contact you if I have any questions?

Please email or call us. We are dedicated to protecting the privacy of our customers and will endeavour to always be transparent about the data that we collect. So if you have any questions or concerns, please get in touch using the contact details here.